5000 BAND: OFFICE SUPPORT

Positions with assignments typically associated with clerical activities or are specifically of a secretarial nature. Includes positions responsible for internal and external communications, recording and retrieval of data (other than computer programmers) and/or information and other paperwork required in an office, such as bookkeepers, stenographers, clerk-typists, office-machine operators, statistical clerks, payroll clerks, etc. Also includes sales clerks and library clerks who are not recognized as librarians.JOB FAMILIES:

  • 5105 General Clerical
  • 5110 Cashier

JOB FAMILY: 5105
OVERTIME PAY ELIGIBILITY: Usually non-exempt (exempt status requires analysis documentation)
EFFECTIVE DATE: 07/01/99

Scope of Work:

Individuals assigned to positions in this job family perform clerical duties related to functions of an organization.

Examples of Duties:

  • Maintain office files and activity logs
  • Operate standard office equipment
  • Receive and dispatch mail
  • Prepare reports and forms common to a specific administrative process
  • Maintain a bookkeeping system and prepare related documents
  • Receive and secure payments; prepare payroll and related documents
  • Maintain stock inventory of equipment and supplies
  • Greet clients, answer telephone, and provide directions or information
  • Deliver or pick up documents, equipment, or supplies
  • Prepare source documents: inspect, sort, log, input
  • Review printouts of input data to ensure proper format and data
  • Operate data entry and verification equipment
  • May perform in a leadworker capacity

Minimum Qualifications to Enter Family:

Requires high school diploma or GED.

Exception: The employing institution may substitute directly related work experience or education for minimum qualification requirements with written justification.

Note: The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority.JOB FAMILY: 5110
OVERTIME PAY ELIGIBILITY: Usually non-exempt (exempt status requires analysis documentation)
EFFECTIVE DATE: 07/01/99

Scope of Work:

Individuals assigned to positions in this job family receive and disburse money and/or process credit card transactions in commercial establishments, using adding machines, cash registers, change makers, and computerized point-of-sale systems.

Examples of Duties:

  • Receive, unpack, and store goods or supplies in proper storage place; check for damages or spoilage
  • Issue supplies from storeroom on approval; requisition for institutional or department use; deliver supplies as required
  • Assemble, pack, and transport or arrange for transporting stored goods or materials; load and unload supplies as required
  • Take or assist in taking physical inventory of stores as required
  • Complete receiving and shipping records
  • Operate materials handling equipment such as hand trucks, dollies, and scales
  • Serve as hostess or checker
  • Operate scanner or bar code readers
  • Balance cash drawer, receive payments from customers
  • Stock/order products, price merchandise, complete inventory
  • May operate computer to maintain inventory and other records

Minimum Qualifications to Enter Family:

Requires high school diploma or GED.

Exception: The employing institution may substitute directly related work experience or education for minimum qualification requirements with written justification.

Note: The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority.JOB FAMILIES:

  • 5205 Administrative Assistance
  • 5210 Administrative Secretarial
  • 5215 Administrative Clerical
  • 5220 Information Processing
  • 5295 NDUS Office Support

JOB FAMILY: 5205
OVERTIME PAY ELIGIBILITY: Usually non-exempt (exempt status requires analysis documentation)
EFFECTIVE DATE: 07/01/99

Scope of Work:

Individuals assigned to positions in this job family perform duties associated in aiding a department head with the management of administrative support functions of a large department, or for a smaller unit with campus-wide responsibilities.

Examples of Duties:

  • May include duties listed in job family 5210
  • Review and answer correspondence
  • Draft reports including conclusions and recommendations for solving administrative problems
  • Plan local, regional, or national events
  • Assist supervisor in the application and communication of policies
  • Assist supervisor with the resolution of problems or conflicts by communicating with involved parties, researching issues, and making recommendations
  • Coordinate and contribute to the collection of data for annual or periodic reports, grants, etc.
  • Research and draft budget for supervisor
  • Analyze administrative operating practices to create new systems or revise established procedures
  • May hire, train, and supervise employees performing similar work

Minimum Qualifications to Enter Family:

Requires high school diploma or GED, and four years of directly related experience.

Exception: The employing institution may substitute directly related work experience or education for minimum qualification requirements with written justification.

Note: The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority.JOB FAMILY: 5210
OVERTIME PAY ELIGIBILITY: Usually non-exempt (exempt status requires analysis documentation)
EFFECTIVE DATE: 07/01/99

Scope of Work:

Individuals assigned to positions in this job family perform duties associated with secretarial functions of an office.

Examples of Duties:

  • Operates standard office equipment and software
  • Compose, edit, and prepare routine correspondence
  • Record, transcribe, and distribute dictation and meeting minutes
  • Manage calendar/schedule appointments and facilities
  • Arrange meetings, events, and functions, as directed
  • Create and maintain spreadsheets
  • Maintain databases
  • Maintain web pages
  • Make travel arrangements and reservations
  • Establish and maintain office records
  • Receive, distribute, and dispatch mail
  • Answer telephones, greet visitors, and provide information and directions
  • Prepare routine reports, forms, and other documents
  • Process standard financial, payroll, and personnel related documents
  • Maintain an office bookkeeping system/track financial accounts
  • May perform in a lead worker capacity

Minimum Qualifications to Enter Family:

Requires high school diploma or GED.

Exception: The employing institution may substitute directly related work experience or education for minimum qualification requirements with written justification.

Note: The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority.JOB FAMILY: 5215
OVERTIME PAY ELIGIBILITY: Usually non-exempt (exempt status requires analysis documentation)
EFFECTIVE DATE: 07/01/99

Scope of Work:

Individuals assigned to this job family perform duties associated with specific clerical and administrative functions.

Examples of Duties:

  • Perform and coordinate specific clerical tasks in a centralized office
  • Maintain office filing system
  • Operate office machines such as computers, typewriters, copiers, calculators, shredders, etc.
  • Receive and dispatch mail
  • Prepare bills, invoices, receipts, statements and checks
  • Prepare reports and forms common to a specific administrative process
  • Maintain a bookkeeping system
  • Receive and secure payments
  • Prepare and review payroll and related documents
  • Input, recall and update information on computer systems
  • Answer telephones and provide information or directions
  • Maintain logs
  • May perform in a leadworker capacity

Minimum Qualifications to Enter Family:

Requires high school diploma or GED, and directly related work experience.

Exception: The employing institution may substitute directly related work experience or education for minimum qualification requirements with written justification.

Note: The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority.JOB FAMILY: 5220
OVERTIME PAY ELIGIBILITY: Usually non-exempt (exempt status requires analysis documentation)
EFFECTIVE DATE: 07/01/99

Scope of Work:

Individuals assigned to this job family perform activities associated with production processing of information.

Examples of Duties:

  • Set up machines to perform functions as needed
  • Process information to include editing and/or modifying as required
  • Record, store, file, and recall information as needed
  • Coordinate with users to determine the format and layout of documents and to enhance utilization of systems and related equipment
  • Key, edit, combine, and print material from rough draft, corrected copy, recorded voice dictation, or previous screen-displayed version
  • Check completed documents for grammatical, spelling, and format errors by using software and proofreading; correct errors
  • May perform in a leadworker capacity

Minimum Qualifications to Enter Family:

Requires high school diploma or GED, and directly related work experience.

Exception: The employing institution may substitute directly related work experience or education for minimum qualification requirements with written justification.

Note: The duties listed are not intended to be all-inclusive. Duties assigned to any individual employee are at the discretion of the appointing authority.No additional information provided.